CTX211863
2016-04-15
1970-01-01
Customers might find that calls fail after some time or one party in call observes call active while other end reports call failed due to network issues.

Symptoms or Error

Call failure.
Call in bad state.
Unable to hang up call.

Solution

Issue has been found to be with the firmware of the eLux thin clients running RTME 2.0.1. Linux distribution: eLux. Customer upgraded thinclients from version 4 to 5.2 and found this resolved the issue.

This issue can be observed by getting the process ID of RTME before a call, reproducing the issue and comparing the process ID of RTME after the issue occured. If different that means the RTME engine has crashed and recovered. An automated process dump is created by Linux.

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Problem Cause

??Issue has been found to be with the firmware of the thin clients running RTME 2.0.1. Linux distribution: eLux. Customer upgraded thinclients from version 4 to 5.2 and found this resolved the issue.
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