Citrix Director Licensing Status shows "Cannot Retrieve the Data"

Citrix Director 7.6 Licensing Status Panel shows “Cannot Retrieve the Data” when upgraded to Citrix Director 7.6 from earlier versions.


-On?? Director server getting following errors on the event viewer:

Failed to connect to the data source ?? 'Unknown error'
Verify that the data source is available??

User: 'Domain\user'
Console operation: 'Retrieving license server alerts data…'

Additional diagnostic information (error message):
'The server committed a protocol violation. Section=ResponseStatusLine'

Resolution 1

Open the Command Prompt or PowerShell and run the following:
C:\inetpub\wwwroot\Director\Tools\DirectorConfig.exe /upgrade

Resolution 2

1. Edit??& the Web.config file from location C:\inetpub\wwwroot\DesktopDirector and change the "keepaliveenabled" field from true to false.
2. Restart IIS.

The XenDesktop Meta Installer is not using the switch/upgrade while upgrading Citrix Director as a result web.config of Director does not get updated with the required settings for a valid Licensing Status.

Note: This issue occurs only when Citrix Director is upgraded with other components of XenDesktop and not when only Citrix Director option is selected for upgrade in Meta Installer.